Terms of service

Terms of Service

Last updated: 23/12/2025]

Welcome to [INDIVO] (“we,” “our,” or “us”). These Terms of Service govern your access to and use of [INDIVO.IN], including any purchases made through our website. By using our site or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our services.

1. Account Terms

  • You may be required to provide accurate and complete information when creating an account or placing an order.

  • You are responsible for maintaining the confidentiality of your account details.

  • We reserve the right to suspend or terminate accounts found to be providing false information or engaging in misuse of our services.

2. Pricing and Payment

  • All prices listed on our website are in Indian Rupees (INR) unless stated otherwise.

  • Prices are subject to change without prior notice.

  • Payments are processed securely through third-party payment gateways. We do not store your card or payment details.

  • Orders will only be processed after successful payment confirmation (except for Cash on Delivery, where applicable).

3. Product Descriptions

  • We strive to ensure that all product descriptions, images, and details are accurate and up to date.

  • However, minor variations in color, packaging, or appearance may occur due to manufacturing or display differences.

  • We do not warrant that product descriptions or other content are completely error-free.

4. Order Acceptance and Cancellation

  • Placing an order does not guarantee acceptance.

  • We reserve the right to accept, reject, or cancel any order at our discretion, including but not limited to:

    • Product unavailability

    • Pricing or listing errors

    • Suspected fraud or misuse

If your order is cancelled after payment, a refund will be processed as per our refund policy.

5. Shipping and Delivery

  • Delivery timelines provided are estimates and may vary due to logistics, location, or unforeseen circumstances.

  • We are not responsible for delays caused by courier partners, natural events, or regulatory restrictions.

  • Risk of loss passes to you upon successful delivery to the provided address.

6. Returns and Refunds

  • Returns and refunds are governed by our Return & Refund Policy, available on our website.

  • Eligibility for returns depends on product condition, category, and time limits specified in the policy.

  • Refunds, if approved, will be processed to the original payment method within the stated timeframe.

7. Prohibited Uses

You agree not to use our website for:

  • Any unlawful or fraudulent purpose

  • Violating applicable laws or regulations

  • Uploading or transmitting malicious code

  • Attempting to gain unauthorized access to our systems

  • Misusing promotions, offers, or discounts

Violation of these terms may result in immediate termination of access.

8. Limitation of Liability

To the maximum extent permitted by law:

  • [INDIVO] shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • Our total liability, if any, shall not exceed the amount paid by you for the specific product or service in question.

9. Indemnification

You agree to indemnify and hold [INDIVO] harmless from any claims, damages, or expenses arising out of your misuse of the website or violation of these Terms.

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in [ ASSAM], India.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated date. Continued use of the website after changes constitutes acceptance of the revised Terms.