Shipping policy

Shipping Policy

Last updated: [DATE]

Thank you for shopping with [INDIVO]. This Shipping Policy explains how orders are processed, shipped, and delivered so you know exactly what to expect when you place an order with us.

1. Shipping Locations

We currently ship to:

  • Domestic (India): All serviceable locations across India

  • International: [YES / NO — If yes, list countries or regions]

Shipping availability may vary based on product type, location, and courier serviceability.

2. Order Processing Time

  • Orders are processed within [15 MIN] after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive an order confirmation email once your order is placed and a shipping confirmation once it is dispatched.

3. Shipping Methods Available

We work with reliable courier and logistics partners to ensure safe and timely delivery.

Available shipping methods may include:

  • Standard Shipping

  • Express Shipping (if available)

The available options will be shown at checkout based on your location.

4. Delivery Timeframes

Estimated delivery times after dispatch:

  • Standard Shipping: 7-10 BUSINESS DAYS]

  • Express Shipping: [5 BUSINESS DAY] (if applicable)

Please note that delivery times are estimates and may vary due to factors such as location, weather conditions, courier delays, or unforeseen circumstances.

5. Shipping Costs

  • Shipping charges are [SHIPPING COST / CALCULATED AT CHECKOUT / FREE ABOVE ₹0].

  • Any applicable shipping fees will be clearly displayed at checkout before payment.

We aim to keep shipping costs fair and transparent.

6. Tracking Information

  • Once your order is shipped, you will receive tracking details via email or SMS.

  • Tracking updates may take 24 hours to reflect after dispatch.

If you have trouble tracking your order, feel free to contact our support team.

7. Delivery Issues and Delays

While we strive for timely delivery, delays may occur due to:

  • Courier partner issues

  • Incorrect or incomplete delivery address

  • Weather conditions, strikes, or natural events

  • Regulatory or local restrictions

If your order is significantly delayed or marked as delivered but not received, please contact us within [15 DAYS] so we can assist you promptly.

8. International Shipping (If Applicable)

For international orders:

  • Delivery times may vary based on destination and customs processing.

  • Customs duties, taxes, or import fees (if any) are the responsibility of the customer.

  • We are not responsible for delays caused by customs clearance.

If international shipping is not currently available, this section can be removed.

9. Incorrect Address or Failed Delivery

  • Please ensure that your shipping address and contact details are accurate at checkout.

  • We are not responsible for delays or failed deliveries due to incorrect information provided by the customer.

  • Re-shipping charges may apply in such cases.