Privacy policy

Welcome to [INDIVO] (“we,” “our,” or “us”). Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from [INDIVO.IN].

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you visit or interact with our store, we may collect the following types of information:

a) Personal Information

Information you voluntarily provide, including:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely via third-party payment gateways)

b) Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Device type and browser information

  • Pages visited and time spent on the site

  • Referring website or source

c) Order & Customer Support Information

Details related to purchases, returns, refunds, or communication with our support team.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate order updates, confirmations, and support responses

  • Improve our website, products, and customer experience

  • Prevent fraud and unauthorized transactions

  • Comply with legal and regulatory obligations

We do not sell or rent your personal data to third parties.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functionality

  • Remember preferences and shopping cart details

  • Analyze traffic and user behavior to improve performance

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain site features.

4. Third-Party Services

We use trusted third-party services to operate our store efficiently, including:

  • Payment gateways (e.g., paytm,paypal)

  • Shipping and logistics partners

  • Website analytics tools (e.g., Google Analytics)

These third parties only receive the information necessary to perform their services and are required to protect your data.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information, including:

  • Secure servers and encrypted connections (SSL)

  • Limited access to sensitive data

  • Trusted and compliant payment processors

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Customer Rights

As a customer, you have the right to:

  • Access the personal information we hold about you

  • Request correction or updates to your information

  • Request deletion of your personal data (subject to legal obligations)

  • Opt out of promotional communications at any time

To exercise these rights, please contact us using the details below.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders and provide services

  • Meet legal, tax, and accounting requirements

  • Resolve disputes and enforce policies

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Continued use of our website after changes indicates acceptance of the revised policy.