Refund policy

Return & Refund Policy

Last updated: [23/12/2005]

At [INDIVO], customer satisfaction is important to us. This Return & Refund Policy explains when and how returns, exchanges, and refunds are handled so you can shop with confidence.

1. Return Eligibility

You may request a return if:

  • The product is damaged, defective, or incorrect upon delivery

  • The product is unused, unworn, and in its original condition

  • All original packaging, tags, and accessories are intact

Returns are subject to inspection and approval after the item is received.

2. Return Timeframe

  • Return requests must be initiated within [7 DAYS] of receiving the product.

  • Requests made after this period may not be accepted.

To initiate a return, please contact us at [fromindivo@gmail.com] with your order number and reason for return.

3. Return Process

Once your return request is approved:

  • We will provide instructions for return pickup or self-shipping (as applicable).

  • The product must be securely packed to avoid damage during transit.

  • Returns sent without prior approval may not be accepted.

4. Refund Process & Timing

  • After the returned item passes quality inspection, a refund will be initiated.

  • Refunds are processed within [5-7 BUSINESS DAYS].

  • The refunded amount will be credited to the original payment method used at checkout.

Please note that banks or payment providers may take additional time to reflect the refund in your account.

5. Exchanges

  • Exchanges are available for damaged, defective, or incorrect items, subject to stock availability.

  • If the requested replacement is unavailable, a refund will be issued instead.

  • Exchange requests must be made within [7 DAYS] of delivery.

6. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us within [7 DAYS] of delivery

  • Share clear photos or videos showing the issue

  • We will arrange a replacement or refund after verification

7. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products marked as non-returnable or final sale

  • Items damaged due to misuse, negligence, or normal wear and tear

  • Hygiene-sensitive items (e.g., innerwear, personal care items)

  • Gift cards or digital products (if applicable)

8. Return Shipping Costs

  • If the return is due to our error (damaged, defective, or incorrect item), return shipping costs will be covered by us.

  • For all other approved returns, return shipping costs will be borne by the customer unless stated otherwise.

9. Cancellation Policy

  • Orders can be cancelled before they are shipped.

  • Once an order is dispatched, it cannot be cancelled and must follow the return process.